February 01, 2022 2 min read
In August 2012, we received a mounting amount of tips about frequently cracking dashboards on full-size GMC and Chevy trucks and SUVs based on the GMT 900 platform. More specifically, hairline cracks appear on dashboards on either the driver or passenger side of 2007 model-year trucks and SUVs.
According to most of the letters received by GM Authority from readers, the driver-side cracks most commonly occur to the left of the instrument cluster, while those on the passenger side take place in the area surrounding the airbag, closer to the middle of the dash. Some of the customers experiencing this problem have had their dashboards replaced free of charge, while others have not been as fortunate.
In 2021, a judge with the 6th U.S. Circuit Court of Appeals upheld a decision to dismiss a proposed class-action lawsuit over cracked dashboards in certain GM trucks and SUVs. This class-action suit was filed in 2017 and alleged that dashboards in certain full-size GM trucks and SUVs sold between 2007 and 2014 were prone to cracking. The suit also alleged there were possible safety risks associated with the cracked dashboards. Plaintiffs brought forth claims of fraudulent concealment, unjust enrichment and violation of state consumer protection laws, but GM eventually moved to dismiss the suit, saying it had no knowledge of any safety risks related to the cracks.
The case then went to the court of appeals, where it has now been dismissed. In dismissing the class action suit, the judge said plaintiffs did not have sufficient facts to support the claim that GM knew there were any safety risks associated with the cracked dashboards. He also said many affected parts only complained of cracked dashboards in their vehicle after many miles of use, which did not support the claim that GM knew of the cracked dashboard defect at the time it sold the affected vehicles between 2007 and 2014.
As GM Authority reported last December, many vehicles affected by the cracked dashboard problem were recalled for a separate issue related to faulty Takata airbag inflators. GM’s product safety bulletin for the Takata recall specifically mentions the cracked dashboards, notifying dealers that customers may bring the condition to the dealer’s attention and instructing them to not replace the dash as part of the recall procedure.
“Due to age and environmental exposure, some vehicles may display warping or cracking around the passenger airbag opening in the upper instrument panel area,” the GM bulletin distributed to dealers says. “Inspect this area with the customer at the time of the vehicle repair order write-up. If warping or cracking is found, inform the customer that the condition is not covered by this recall, nor is it caused by the airbag service procedure. This warping or cracking condition will not affect the passenger side airbag deployment.”
Affected vehicles in this issue include the Chevy Silverado, Avalanche, Tahoe and Suburban as well as the GMC Sierra and Yukon.
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